Customer Success Team Member – Onboarding & Support

Location: Aba, Nigeria

Type: Full-time

Reports to: Team Manager

Role Summary:

You’ll help customers get started, stay engaged, and get value from the product. You’ll handle onboarding, check-ins, and basic support.

Responsibilities:

• Welcome new users and walk them through the setup process

• Book and host onboarding sessions via Zoom or call

• Follow up with inactive users and offer help

• Answer questions via email or chat (using saved replies and guides)

• Track support requests and document user feedback

• Help create basic help docs or video tutorials if needed

Requirements:

• Strong English communication (especially writing)

• Patience and problem-solving mindset

• Good at following instructions and explaining simple steps

• Friendly and professional in tone

• Experience in support, tech, virtual assistance, or onboarding is helpful